CEMS: operator dashboard updated

Our integration is the ideal solution for companies that handle a high volume of incoming calls through the PBX and want comprehensive and efficient management. The simple and intuitive interface is specifically designed for call center operators, who are often faced with long queues of incoming calls and need to view a comprehensive list to prioritize who to answer.

In fact, with this integration, switchboard operators can easily see all inbound calls, enabling them to better manage priorities and provide fast and effective service.

The dashboard provides a comprehensive overview of all incoming calls, both to the PBX and to specific groups, and follows a customizable logic that is agreed with the customer. We are convinced that the dashboard represents an important step forward in call management for any PBX and allows it to offer its operators an innovative and comprehensive tool.