CEMS, a specialist medical center in Verona, renews its trust in Starsystem by upgrading their dashboard missed calls for Wildix PBX. Thanks to this innovative solution, call management and appointment booking by operators is even more efficient and faster.
CEMS is a large poly-specialty facility that receives numerous calls every day, and the workloads of call center operators can become unsustainable.
Our integration is the ideal solution for companies that handle a high volume of incoming calls through the PBX and want comprehensive and efficient management. The simple and intuitive interface is specifically designed for call center operators, who are often faced with long queues of incoming calls and need to view a comprehensive list to prioritize who to answer.
In fact, with this integration, switchboard operators can easily see all inbound calls, enabling them to better manage priorities and provide fast and effective service.
The dashboard provides a comprehensive overview of all incoming calls, both to the PBX and to specific groups, and follows a customizable logic that is agreed with the customer. We are convinced that the dashboard represents an important step forward in call management for any PBX and allows it to offer its operators an innovative and comprehensive tool.
Wildix VoIP PBX
All telephone features included in the Wildix PBX and all Wildix Unified Communications features available in the Cloud, activated from the management interface.
Business communication needs to be simple and immediate: Unified Communications and Collaboration (UC&C) is the architecture that allows you to call, email, chat, screen share, send documents, video call, and more-all from a single interface.
Wildix integrations made ad hoc
Our decades of experience with Wildix systems enable us to tailor solutions to meet specific customer needs. Learn more about our integrations on queue and call management that maximize workflows by evaluating call center performance and having control over all call information.
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